Universal CDN Legal Documents

TERMS OF SERVICE

This Agreement is entered into on the date the order is placed, (the “Effective Date“) by and between Customer listed below (hereafter referred to as “Customer”) and Universal CDN. Universal CDN is a Limited Liability Company based at Delaware, USA, (hereafter referred to as “UCDN”). Customer and UCDN are sometimes referred to collectively in this Agreement as the “Parties.”

PLEASE READ THIS AGREEMENT CAREFULLY. BY CLICKING ON THE “ORDER NOW” BUTTON ON THE ORDER FORM REFERENCED HEREIN OR BY SIGNING OUR SERVICE ORDER or AGREEMENT, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND ALL TERMS AND CONDITIONS INCORPORATED BY REFERENCE IN THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, UCDN’s PRIVACY POLICY & ACCEPTABLE USAGE POLICY. YOUR USE OF THE SERVICES ALSO CONSTITUTES ACCEPTANCE OF THIS AGREEMENT.

Customer desires to engage UCDN for the purpose of, but not limited to, providing content delivery network (CDN) and related services to Customer’s site on the World Wide Web (the “Website”) and providing metered bandwidth to Customer over the Internet (hereafter referred to as the “services”)

To carry out these purposes, the Parties have agreed to the following:

Definitions

Browser.

The term “Browser” refers to a program used to provide interactive, graphical access to sites on the World Wide Web.

Internet.

The term “Internet” refers to the global network of computers using the TCP/IP protocol for communication.

Web.

The term “Web” refers to the World Wide Web. The Web is a graphical interface used to access sites on the Internet.

Website.

The term “Website” refers to a series of interconnected Hypertext Markup Language documents capable of residing on a single CDN server or computer.

Storage.

Disk space through UCDN’s website as amended on CDN’s server for storage of the

parts of the Website and any data files associated with the Website at various times. Additional disk space is available at a rate per GB each month as amended from time to time at UCDN’s sole discretion.

1

Bandwidth.

Monthly bandwidth (data transfer) as stated on UCDN’s website as amended from time to time at UCDN’s sole discretion. Bandwidth generally expires on the billing date (for example monthly or annually) unless explicitly stated otherwise by UCDN.

Availability of UCDN.

UCDN’s Content Delivery Network will be available to Internet users approximately 24 hours a day, subject to planned or unplanned maintenance and network interruptions. To minimize server downtime during peak usage periods, UCDN will schedule routine maintenance during the hours of lowest on average usage of UCDN’s network.

Log Information.

Customer will have access to usage statistics via the Web.

Backups.

Customer is solely responsible for all backups.

Compensation

  1. The price for all services provided by UCDN to Customer will be in US Dollars as described on UCDN’s website. UCDN’s pricing may be amended from time to time at UCDN’s sole discretion. UCDN may provide limited technical support as part of Customer’s service package and may charge Customer additional fees for such services. Unless otherwise determined by UCDN in its sole discretion, UCDN will invoice Customer for any and all UCDN products and services on a monthly basis. All invoices are due and payable upon receipt. All sales are final and unless otherwise agreed to by UCDN in writing there is no trial or cooling-off period.

    1. Customer has the option to register through UCDN’s web-portal. UCDN will provide for each registered Customer limited use of UCDN’s core services CDN & Cloud Space “free of charge” or limited to the amount credited by UCDN in the Customer’s account (the “Credits”), for a maximum of 30 (thirty) calendar days (Trial period). It is at the discretion of UCDN to change without prior notice the terms of the Trial period including but not limited to its duration.

    2. Customer is obliged to pay in advance for any services ordered from UCDN.

    3. All charges are non-refundable (including any pre-payments) unless expressly stated otherwise.

    4. Unused account balance is reset upon expiration and/or termination of the Trial period and/or any agreement executed between UCDN and the Customer.

    5. Customer shall be invoiced for any Service Activation Charges and services ordered. Upon receipt of payment by Customer, UCDN may create a financial document which can be accessed either via client’s profile in the platform or via email provided by the Customer in the registration process.

    6. Unless specified otherwise between UCDN and the Customer, all invoices sent by UCDN to Customer are payable within fourteen (14) calendar days from the invoice date.

    7. Once a Customer uses 100% of its Credits, UCDN may in its sole discretion suspend and/or terminate any services provided to the Customer, until further payment made by the Customer in accordance with clause 1.2.

    8. Customer specifically agrees to receive and/or obtain ‘Electronic Communications’ ( as defined below) from UCDN. The term ‘Electronic Communications’ includes, but is not limited to, any and all current and future notices including payment reminders, payment invitations, as well as such other documents, statements, data, records and any other communications regarding the Customer’s payment obligations to UCDN.

    9. The Customer is fully responsible for the accuracy and completeness of all data (such as change in billing or mailing address, credit card expiration) and timely notification of changes of these details. UCDN is not responsible for any errors resulting from Customer’s failure to notify UCDN.

    10. Upon suspension of services to a Customer, Customer’s information will be kept for a 3 months period. UCDN agrees to permanently delete the personal information of the suspended Customer from its own files at the expiration or earlier termination of this Agreement.

2. Term and Cancellation

  1. The initial term of this Agreement shall be for 1 month unless otherwise specified in writing and/or set forth in the Order Form (the “Initial Term”) at the time of ordering the service. The Initial Term shall begin upon receipt of payment from Customer. After the Initial Term, this Agreement shall always continue to automatically renew at the then current UCDN pricing on the date of the anniversary date of Customer’s term commencement date.

  2. AT THE END OF THE INITIAL TERM, CUSTOMER ACKNOWLEDGES, AGREES AND AUTHORIZES UCDN TO AUTOMATICALLY BILL AND/OR CHARGE CUSTOMERS CLIENTS ACCCOUNT ON FILE FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELED BY EITHER PARTY AS PROVIDED FOR IN THIS AGREEMENT. The Initial Term and all successive renewal periods shall be referred to, collectively, as the “Term”.

  3. This Agreement may be terminated (A) by Customer giving UCDN thirty (30) days prior written notice, (B) by UCDN in the event of nonpayment by Customer, (C) by UCDN at any time, without notice, if, in UCDN’s sole and absolute discretion and/or judgment, Customer is in violation of any term or condition of this Agreement and related agreements, UCDN’s Acceptable Use Policy, or Customer’s use of the Services disrupts or, in UCDN’s sole and absolute discretion and/or judgment, could disrupt, UCDN’s business operations.

  1. UCDN reserves the right to cancel service(s) at any time. All fees paid in advance of cancellation will be pro-rated and refunded by UCDN to customer if UCDN initiates its right of cancellation and customer is NOT in violation of these Terms and Conditions. If cancellation is caused by customers and/or its client’s breach of the Terms of Service, Acceptable Use Policy, or Privacy Policy then customer agrees that no refund is due and any prepaid charges are considered liquidated damages to UCDN. Customer understands that service(s) may be canceled at any time effective the end of the contract.

  2. All account cancellations must be done by opening up a cancellation ticket with the UCDN billing department (billing@ucdn.com) Notifications of cancellation must be made at least 30 days prior to successive rebill period. UCDN reserves the right to deny, forfeit, or refuse refunds at any time if necessary. Third party cancellations are not accepted.

3.Customer Warranties. Customer represents and warrants to UCDN that:

  1. Customer owns or has the right to use all material provided to UCDN, including all text, graphics, sound, video, programming, scripts, and applets; and

  2. The use, reproduction, distribution, and transmission of the content, or any information or materials contained in it, on and from UCDN’s server computer does not:

  1. infringe or misappropriate any copyright, patent, trademark, trade secret, or any other proprietary rights of a third party;

  2. violate any criminal laws;

  3. constitute false advertising, unfair competition, defamation, an

invasion of privacy, violate a right of publicity, or violate any other law or regulation.

4. Limitations of Warranties and Liability.

a.Customer agrees that its use of Services and its reliance upon information provided by UCDN are entirely at Customer’s own risk. Customer acknowledges and agrees that UCDN exercises no control over, and accepts no responsibility for, the content of data, scripts, or other information passing through UCDN’s host computers, network hubs and points of presence or the Internet. THE SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED ON AN AS IS, AS AVAILABLE BASIS. NEITHER UCDN, ITS CUSTOMERS, EMPLOYEES, AGENTS, OR AFFILIATES MAKES ANY WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, FOR THE SERVICES OR ANY EQUIPMENT PROVIDED IN CONJUNCTION THEREWITH. NEITHER UCDN NOR ITS CUSTOMERS, EMPLOYEES, AGENTS, OR AFFILIATES MAKES ANY WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO ANY OF THEM MAKE ANY WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICES OR MERCHANDISE CONTAINED IN OR PROVIDED THROUGH THE SERVICES. UCDN IS NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY LIABILITY, FOR THE CONTENT OF ANY DATA TRANSFERRED EITHER TO OR FROM CUSTOMER OR STORED BY CUSTOMER OR ANY OF CUSTOMER’S CUSTOMERS VIA THE SERVICES PROVIDED BY UCDN. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY ANY UCDN EMPLOYEE, CUSTOMER, OR AGENT WILL CREATE A WARRANTY; NOR MAY CUSTOMER OR ANY OF CUSTOMER’S CUSTOMERS, EMPLOYEES, OR AGENTS RELY ON ANY SUCH INFORMATION OR ADVICE. The parties hereby agree that the terms of this section shall survive any termination of this Agreement.

5. Indemnification.

a.Customer agrees to indemnify, defend and hold harmless UCDN and its parent, subsidiary and affiliated companies, and each of their respective members, officers, directors, employees, shareholders and agents (each an “indemnified party” and, collectively, “indemnified parties”) from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney’s fees) threatened, asserted, or filed by a third party against any of the indemnified parties arising out of or relating to Customer’s use of the Services, any violation by Customer of this agreement, any breach of any representation, warranty or covenant of Customer contained in this Agreement or any acts or omissions of Customer. The terms of this section shall survive any termination of this Agreement.

6. Limitation of Liability.

  1. Customer agrees neither UCDN nor any of its employees, Customers, or agents shall be held responsible or liable for situations where the Services are accessed by third parties through illegal or otherwise unauthorized means, including situations where such data is accessed through the exploitation of security gaps, weaknesses or flaws (whether known or unknown to UCDN at the time) which may exist in the Services or UCDN’s equipment used to provide the Services.

  2. Under no circumstances, including negligence, shall UCDN or any of its employees, Customers, or agents be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, data or use by Customer, any of its Customers, any Reseller Customer or any other third party, whether in an action in contract or tort or strict liability or other legal theory, even if UCDN has been advised of the possibility of such damages. No UCDN Person shall be liable to Customer, any of its Customers, any Reseller Customer or any other third party, for any loss or damages that result or are alleged to have resulted from the use of or inability to use the Services, or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, viruses, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to UCDN’s records, programs, equipment or services.

c. Notwithstanding anything to the contrary in this Agreement, UCDN’s maximum liability under this Agreement for all damages, losses, costs and causes of actions from any and all claims regardless of the legal theory or the nature of the cause of action shall not exceed the actual dollar amount paid by Customer for the Services which gave rise to such damages, losses and causes of actions during the twelve (12) month period prior to the date the cause of action arose or the injury or loss occurred.

  1. Customer understands, acknowledges and agrees that if UCDN takes any corrective action under this Agreement because of an action of Customer or one its Customers that corrective action may adversely affect other Customers of Customer or other Reseller Customers, and Customer agrees that UCDN shall have no liability to Customer, any of its Customers or any Reseller Customer due to such corrective action by UCDN.

  2. This limitation of liability reflects an informed and voluntary allocation of risks between the parties and applies to risks both known and unknown that may exist in connection with this Agreement. The terms of this section shall survive any termination of this Agreement.

7. Prohibited Uses and Activities.

a.UCDN may immediately take corrective action, including removal of all or a portion of the Customer’s content, disconnection or discontinuance of any Services if Customer, or anyone accessing Customer’s account or server space, engages in any of the prohibited Uses or Activities set forth in Section 16 of this agreement. Customer hereby agrees that UCDN shall have no liability to Customer or any of Customer’s Customers due to any corrective action that UCDN may take (including, without limitation, disconnection of Services).

8. Violations of Intellectual Property Rights.

a.Customer agrees that it shall not violate any intellectual property rights and that it shall not resell services to any party that violates intellectual property rights. Any violation of any individual or entity’s intellectual property rights including, rights of privacy and rights of publicity are prohibited and may result in a suspension or termination of your account with UCDN. UCDN is required by law to remove or block access to content appearing on or through the Services upon receipt of proper notice of copyright infringement (see section 18).

9. Spamming.

a.Customer agrees not to send spam or resell its services to anyone who sends spam. The term “spam” includes, but is not limited to, the sending of unsolicited bulk and/or commercial e-mail messages over the Internet or maintaining an open SMTP policy. In the event of a dispute, UCDN reserves the right to determine, in its sole and discretion, whether e- mail recipients were from an opt-in email list.

10. Misrepresentation of Transmission Information.

Customer agrees not to forge, misrepresent, omit, or delete message headers, return mailing information and/or Internet protocol addresses to conceal or misidentify the origin of any message or to resell services to anyone who engages in said conduct.

11. Viruses and Other Destructive Activities.

Use of the Services for creating or sending malicious, destructive or nuisance code, examples of which include but are not limited to, viruses, worms and Trojan horses, or for pinging, flooding or mail- bombing, or engaging in denial of service attacks is prohibited and is a breach of this agreement. Customer also agrees not to engage in any other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use the Services (or any connected network, system, service or equipment).

12. Malicious or Unauthorized Hacking.

Customer agrees not to conduct or promote any “Hacking” activity and agrees that “Hacking” as herein defined includes but is not limited to, the following activities: illegally or without authorization, accessing computers, accounts or networks, penetrating or attempting to penetrate security measures, port scans, stealth scans, and other activities designed to assist in malicious or unauthorized hacking or cracking. Any such activity on the part of Customer is a material breach of this Agreement.

13. Export Control Violations.

The exportation of encryption software outside of the United States and/or violations of United States law relating to the exportation of software is prohibited.

14.Child Pornography.

The use of the Services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. UCDN will as required by law, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, the Services.

15. Other Illegal Activities.

The use of the Services to engage in any activities that are determined by UCDN, in its sole and absolute discretion, to be illegal or which in UCDN’s opinion are likely to be found to be illegal is prohibited. Such illegal or potentially illegal activities include, but are not limited to, storing, posting, displaying, transmitting or otherwise making available ponzi or pyramid schemes, password and cracking information, fraudulently charging credit cards or displaying credit card information or other private information of third parties without their consent, and failure to comply with applicable on-line privacy laws. UCDN will cooperate fully with appropriate law enforcement agencies in connection with any and all illegal activities occurring on or through the Services.

16. Obscene, Defamatory, Abusive or Threatening Language.

Use of the Services to store, post, transmit, display or otherwise make available obscene, defamatory, harassing, abusive or threatening language is prohibited.

17. Other Prohibited Activities.

Engaging in any activity that, in UCDN’s sole and absolute discretion, disrupts, interferes with or is harmful to (or threatens to disrupt, interfere with, or be harmful to) the Services, UCDN’s business, operations, reputation, goodwill, Customers and/or Customer relations, or the ability of UCDN’s Customers to effectively use the Services is prohibited. Such prohibited activities include making available any program, product or service that is designed to or could be used to violate this Agreement. In addition, the failure by a Customer to cooperate with UCDN in correcting or preventing violations of this Agreement by, or that result from the activity of, a Customer of the Subscriber is a violation of this Agreement.

18. Copyright Notice Infringement Information.

Pursuant to the Digital Millennium Copyright Act, UCDN has adopted a policy that provides for termination of websites hosted by UCDN that are found to infringe on copyrights of third parties. Customer expressly acknowledges that they are aware of this provision and Customer waives any claims it may have, should it be injured by the enforcement of this provision. If a copyright holder believes that there has been a violation of their copyright on a website that is hosted by UCDN and the copyright holder demands that UCDN remove the website or disable the material in question, UCDN will, if all requirements are satisfied, remove the website or disable the material, if the copyright holder provides UCDN with all of the following information:

A signature of a person authorized to act on behalf of the Customer of the exclusive right that is allegedly infringed.

Identification of the copyrighted work that is claimed to have been or being infringed, or, in the case of claimed infringement of multiple copyrighted works, a representative list of such works.

Identification of the material that is claimed to be infringing or is the subject of infringing activity and that should be removed or access to which should be disabled, with information reasonably sufficient to permit us to locate the material. Information reasonably sufficient to permit us to contact the person giving the notification, such as an address and telephone, and, if available, an electronic mail address at which such person may be contacted.
A statement that the person giving the notification has a good faith

belief that use of the material in the manner complained of is not authorized by the copyright Customer, its agent, or the law. A statement that the information in the notification is accurate, and under penalty of perjury, that the person giving the notification is authorized to act on behalf of the Customer of the exclusive right that is allegedly infringed.

19. Right to Monitor and Remove Unacceptable Content.

UCDN has the right, but not the duty, to review and monitor all content submitted for or included on the CDN, and in its sole discretion to remove any content that UCDN finds objectionable for any reason, without prior notice to Customer.

20. Assignment.

This Agreement may not be assigned by Customer, but may be assigned by UCDN without notice or any permission from the Customer.

21.Modifications.

This Agreement may be amended at any time and from time to time at UCDN’s sole and absolute discretion by posting changes to the UCDN website and Customer hereby agrees to review the UCDN website for changes that shall become part of this Agreement.

22. Force Majeure.

UCDN will be excused from delays in performing or from failing to perform its obligations under this Agreement to the extent the delays or failures result from causes beyond the reasonable control of the Party. However, to be excused from delay or failure to perform, the Party must act diligently to remedy the cause of the delay or failure.

23. Joint Drafting And Neutral Construction.

This Agreement is a negotiated document and shall be deemed to have been drafted jointly by the Parties, and no rule of construction or interpretation shall apply against any particular Party based on a contention that the Agreement was drafted by one of the Parties. This Agreement shall be construed and interpreted in a neutral manner.

24. Severability Of Agreement.

If any term, provision, covenant, or condition of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected or invalidated.

25. Entire Agreement.

This Agreement, including all Exhibits, Appendices, and Attachments, contains the entire agreement of the Parties relating to the rights granted and obligations assumed in this Agreement. Any oral representations or modifications concerning this instrument shall be of

no force or effect unless contained in a subsequent written modification signed by the Party to be charged.

26. Venue And Applicable Law.

Any and all matters in dispute between the parties to this agreement, whether arising from or relating to the agreement itself, or arising from alleged extra-contractual facts prior to, during, or subsequent to the agreement, including, without limitation, fraud, misrepresentation, negligence or any other alleged tort or violation of the contract, shall be governed by, construed, and enforced in accordance with the laws of the state of Delaware USA regardless of the legal theory upon which such matter is asserted.

27. Attorney Fees And Costs.

In any action brought under this Agreement, the prevailing party shall be entitled to recover its actual costs and attorney’s fees and all other litigation costs, including expert witness fees, and all actual attorney’s fees and litigation costs incurred in connection with the enforcement of a judgment arising from that action or proceeding. The provisions of the preceding sentence shall be severable from the provisions of this Agreement and shall survive the entry of any such judgment. The Parties submit to jurisdiction and venue in the State of Delaware USA in any legal proceeding arising regarding this Agreement.

28. Remedies.

The remedies available by law to UCDN are not limited in any way by this provision. However, in the event that Customer violates any of the above provisions of this Agreement, UCDN may at their discretion terminate Customer’s account and Customer agrees to waive any right to a refund of any amount paid as well as complete payment of any outstanding amount due to UCDN.

The Terms of Service File could be downloaded from here

Support and Service Level Agreement!

This Agreement is entered into on the date the order is placed, (the “Effective Date”)!by and between Customer listed below (hereafter referred to as “Customer”) and!Universal CDN. Universal CDN is a Limited Liability Company based at Delaware,!USA, (hereafter referred to as “UCDN”). Customer and UCDN are sometimes!referred to collectively in this Agreement as the “Parties.”!

1. Master Agreement!

UCDN and Customer may have executed an Internet Services Master Agreement (“the Master Agreement”). The parties agree that the terms and conditions of the Master Agreement govern this Support and Service Agreement (the “SLA”). In the event of a conflict between the terms of this SLA and the Master Agreement, the Master Agreement shall control. Capitalized terms used in this SLA shall have the same meaning as in the Master agreement and vice versa unless otherwise defined herein. Any use of the UCDN services by Customer constitutes acceptance of this Agreement.!

2. Service Level Agreement!

 

2.1 Customer is responsible for maintaining Customer’s Equipment, whether legal property of UCDN or Customer.!

2.2 Subject to the chosen SLA level by Customer and the procedures defined in this SLA, UCDN shall provide the support services described in this SLA to Customer’s Equipment (“SLA Support”).!!

2.3 Customer may also request UCDN to perform support outside of the SLA or certain additional support services (the “Additional Support”) described in this SLA at UCDN’s then current rates.!

2.4 UCDN shall not charge Customer for SLA Support and/or Additional Support utilized to remedy any event or condition caused by UCDN’s gross negligence or willful misconduct. UCDN shall charge Customer for SLA Support and/or Additional Support utilized to remedy any event or condition not caused by UCDN’s gross negligence or willful misconduct.!

2.5 UCDN may decline a Customer request to perform Additional Support in UCDN’s sole discretion, in which case the performance of such services shall be Customer’s sole responsibility. Notwithstanding the foregoing, UCDN may withhold its approval of Customer’s performance of certain services in UCDN’s sole discretion if such services are unavailable at the relevant Datacenter or if UCDN and/or Customer are otherwise prohibited from performing such services at the Datacenter.!

3. Service Availability!

3.1 UCDN shall use commercially best efforts to provide 99.99% Services availability. Services availability is calculated by the number of hours the service is available to customers plus the total number of hours, if any, the service is scheduled to be unavailable, divided by the total number of hours in that month.!

In the event that there is no services availability, UCDN will credit the following month’s service fee as follows:
Customer Services Availability Credit

99.9% to 99.98%: 5% credit!
95% to 99.8%: 25% credit!
90% to 94.9%: 50% credit!
89.9% or below: 100% credit!
In order for the Customer to receive a credit on his account, Customer must request such credit within seven (7) business days after he experienced no Services availability. Customer must request credit by sending an electronic mail message to support@ucdn.com.!

For security, the body of this message must contain Customer’s user name, the dates and times of the unavailability of Customer’s services, and such other customer identification requested by UCDN. Credits will usually be applied within sixty (60) days of Customer’s credit request. Credit to Customer’s account will be Customer’s sole and exclusive remedy in the event that there is no Services availability. Credits will not be provided to Customer in the event that Customer has no Services.!

Availability resulting from:

a) Scheduled maintenance: i) as posted from time to time at www.UCDN.com and/or ii) via direct contact from UCDN to Customer;!
b) Customer’s behavior or the performance or failure of Customer’s equipment, facilities or applications, or circumstances beyond UCDN’s reasonable control, including, without limitation, acts of any governmental body; war; insurrection; sabotage; embargo; fire; flood; strike or other labor disturbance; interruption of or delay in transportation; unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation); failure of third-party software or hardware; or inability to obtain raw materials, supplies, or power used in, or equipment needed for, the provision of the services.

4. Service response time

4.1 UCDN shall use commercially reasonable efforts to respond to Customer.!

4.2 Response time is defined as the period of time in which the UCDN engineer has to respond to a Customer’s maintenance email message.
4.3 Customer shall be reachable on Customer’s Emergency numbers, specified in an Order Form.!!

5. Additional support

Customer may request UCDN, to perform Additional support such as software loading, hardware upgrades, and otherwise upgrade Customer’s equipment (the “Upgrading”). UCDN may accept or decline Customer’s request in its sole discretion. Customer must provide UCDN with a full written description of the procedures to be performed and have on-line support available to UCDN technicians performing Upgrading. Notwithstanding the foregoing, UCDN does not represent or warrant that its employees have the technical expertise required to address any technical issues that may arise during any Upgrading activity. UCDN shall charge Customer for Upgrading at its then current Support rates.!

6. Limitations

6.1 Customer shall not make structural alterations to the equipment covered by this SLA, without UCDN’s prior written consent.
6.2 Support not defined by this SLA is not covered by the SLA Support.

6.3 This SLA is based on a Best-Effort policy. UCDN does not guarantee that Customer’s equipment will be repaired and/or replaced.
6.4 In the event of any breach of the Master Agreement and/or an Order Form by Customer, in addition to any other remedies available to UCDN, UCDN shall have the right to suspend this SLA, including SLA Support. UCDN shall notify Customer of the suspension and its justification therefore as soon as practicable after the commencement of the suspension.

The support and Service Level Agreement file could be downloaded from here

ACCEPTABLE USE POLICY

This Acceptable Use Policy (“AUP”) specifies the actions prohibited by UniversalCDN. Universal CDN is a Limited Liability Company based at Delaware, USA(hereinafter referred to as “UCDN”). This AUP specifies prohibited user behavior ofUCDN’s services. UCDN reserves the right to modify this AUP at any time by postingan updated version of this documents at UCDN’s website.

Illegal Use

UCDN’s CDN services may be used only for lawful purposes. Transmission,distribution or storage of any material in violation of any applicable law or regulationis prohibited. This includes, without limitation, material protected by copyright,trademark, trade secret or other intellectual property right used without properauthorization, and material that is obscene, defamatory, constitutes an illegal threat, orviolates export control laws.

Adult Content

UCDN allows “adult content” providers to use UCDN’s services. There are norestrictions on what “adult content” providers may serve, however all content must belegal under the laws of the United States of America and each of the 50 States of theUnion, and “adult content” providers must abide by all other Terms of Service at alltimes.

Malicious or Unauthorized Hacking

Violations of system or network security are strictly prohibited, and in addition toimmediate account suspension and termination without notice, may result in criminaland civil liability. UCDN will investigate incidents involving such violations and mayinvolve and will cooperate with law enforcement if a criminal violation is suspected.Examples of system or network security violations include, but are not limited to, thefollowing: Unauthorized access to or use of data, systems or networks, including anyattempt to probe, scan or test the vulnerability of a system or network or to breachsecurity or authentication measures without express authorization of the owner of thesystem and network. Unauthorized monitoring of data or traffic on any network orsystem without express authorization of the owner of the system and network.Interference with service to any user, host or network including, without limitation,mail-bombing, flooding, deliberate attempts to overload a system and broadcastattacks. Forging of any TCP-IP packet header or any part of the header information inan email or a newsgroup posting.

Abuse

Complaints regarding suspected Illegal Use or System or Network Security issuesshould be sent to abuse@ucdn.com

 

Digital Millennium Copyright Act (“DMCA”) Policy/Copyright Infringement Notification

To file a copyright infringement notification with UCDN, you will need to send a written communication that includes substantially the following (please consult your legal counsel or see Section 512(c)(3) of the DMCA to confirm these requirements):

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material. Providing URLs in the body of an email is the best way to help us locate content quickly.

4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.

5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

7. To expedite our ability to process your request, such written notice should be sent to abuse.ucdn.com

In accordance with the DMCA, UCDN will respond in a reasonable time frame to claims of copyright infringement committed by someone using UCDN service that are reported to us using a proper DMCA Notice. Upon receipt of Notice as described above, UCDN will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged use from the Services and/or termination of the UCDN user’s account.

The Acceptable Use Policy can be downloaded from here

PRIVACY POLICY

UCDN demonstrates its commitment to customers’ privacy by providing thisstatement. We will do everything in our power to ensure your right to privacy. We arecommitted to developing long lasting relationships that are built on trust. UCDN willnever violate that trust.

Personal Data Transmissions Are Encrypted.

When you order from UCDN, all your personal information is protected. We useSecure Sockets Layer (SSL), the industry standard, for encrypting all personalinformation. UCDN Will Not Sell Your Personal Information. UCDN keeps all yourinformation confidential.

Policy Changes.

UCDN is dedicated to providing the best content delivery network service possible toevery one of our clients. We are also dedicated to staying on top of availabletechnology. While UCDN strives to provide our clients with reasonable notification,UCDN reserves the right to change its policy at any time to meet the needs of ourcustomers, changing laws and new technology.

Cookie Policy Statement.

UCDN understands that many of you are concerned about cookies. We provide this Cookie Policy Statement to let you know how we use this technology. UCDN usescookies to help us improve our website and web hosting services, and, mostimportantly, provide our existing customers with the opportunity for continuedsavings and increased convenience. By using UCDN’s website you specifically agreeto this policy.

Cookies For Improving Our Web Site.

UCDN uses cookies to inform us of a repeat visit. The cookie does not tell us whoyou are, your name, email address, or passwords.

Cookies For Banner Rewards Program.

To offer our customers continued savings, UCDN uses cookies to help monitor thetraffic generated from UCDN banners and logo buttons displayed on third-partywebsites. For every new UCDN customer that was introduced to UCDN through anaffiliated third-party website, our affiliate may receive a credit.

Cookies For Customer Account Management.

For our customers, UCDN uses cookies to store user names for added convenience tothe Webmaster. As part of our service offerings, UCDN offers password-protected,web-based management tools. By storing the customers’ Usernames in a cookie, the user will not have to keep filling out form fields when they desire to manage their account. (The cookie does not store Passwords.) UCDN is dedicated to using the newest technologies in order to simplify our customers’ lives.

The privacy policy file is available for download from here

In order to get registered at Universal CDN, the Client shall provide certain identifying details, including, inter alia, to prevent Money Laundering

Universal CDN may collect and process the following information about You:

  • The personal information you provide your name, address, e-mail address and phone number  when you register for an account to enable Universal CDN to provide you with the relevant services
  • Cookies from your browser when visiting  domains owned by Universal CDN (please check the “Cookies” section)
  • IP adress
  • IP Adressess and browser information about your end clients – when using services directly connected to the service we provide for you

Here at Universal CDN we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

However, from time to time Universal CDN would like to contact you with details of other services we provide. If you consent to us passing on your details for that purpose, please tick to say how you would like us to contact you during the registration process.  You can withdraw consent at any time.

Universal CDN will retain personal data it processes on behalf of you for as long as needed to provide its services. Universal CDN will retain this personal information as necessary to comply with its legal obligations, resolve disputes and enforce its agreements.

Universal CDN uses the information that is collects to operate and maintain its sites and send you marketing communications, respond to your questions and concerns and to help its partners improve their online offerings.

The Client may also send to the Company, at any time, an e-mail to support@ucdn.com. asking the Company to cease from sending advertising content. 

Universal CDN uses the information it has to help verify accounts and activity, and to promote safety and security on and off of Universal CDN services, such as by investigating suspicious activity or violations of Universal CDN terms or policies. Universal CDN works hard to protect customer’s account using teas of engineers, automated systems, and advanced technology such as encryption.

Except as otherwise set forth herein, we do not sell, trade, or rent your personally identifiable information with any third parties outside of Universal CDN.

Universal CDN may disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce Universal CDN’s terms of service or to protect the security or integrity of its service and/or (c) to exercise or protect the rights, property, or personal safety of Universal CDN, its users or others.

Universal CDN processes personal data both as a processor and as a controller, as defined in the directive and the GDPR.

During a client’s registration and later on Universal CDN’s platform, you provide information such us name, company name, email address, telephone and other relevant data. This information is used by Universal CDN to identify you and provide you with support services, mailings, sales and marketing actions, billing and to meet contractual obligations.

a) the right to access;

(b) the right to rectification;

(c) the right to erasure;

(d) the right to restrict processing;

(e) the right to object to processing;

(f) the right to data portability;

(g) the right to complain to a supervisory authority; and

(h) the right to withdraw consent.

All of this is accessible through our client’s personal profiles in the Universal CDN Platform. You can access it by logging in your client profile from here: https://my.ucdn.com/login and then go to https://my.ucdn.com/consent

Client has the right to confirmation as to whether or not Universal CDN process client’s personal data and, where Universal CDN does, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, Universal CDN will supply to client a copy of its personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

Client has the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances client has the right to the erasure of its personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; client withdraws consent to consent-based processing; client objects to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances client has the right to restrict the processing of its personal data. Those circumstances are: client contests the accuracy of the personal data; processing is unlawful but client opposes erasure; Universal CDN no longer needs the personal data for the purposes of Universal CDN processing, but client requires personal data for the establishment, exercise or defence of legal claims; and client has objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, Universal CDN may continue to store client’s personal data. However, Universal CDN will only otherwise process it: with client’s consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

Client has the right to object to Universal CDN processing of client’s personal data on grounds relating to client’s particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If client makes such an objection, Universal CDN will cease to process the personal information unless Universal CDN can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

Client has the right to object to Universal CDN processing of client’s personal data for direct marketing purposes (including profiling for direct marketing purposes). If client make such an objection, Universal CDN will cease to process your personal data for this purpose.

Client has the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:

(a) consent; or

(b) that the processing is necessary for the performance of a contract to which client is a party or in order to take steps at client’s request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If client considers that Universal CDN processing of client’s personal information infringes data protection laws, client has a legal right to lodge a complaint with a supervisory authority responsible for data protection. Client may does so in the EU member state of its habitual residence, its place of work or the place of the alleged infringement.

To the extent that the legal basis for Universal CDN processing of client’s personal information is consent, client has the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

Client may exercise any of its rights in relation to its personal data by written notice to Universal CDN

Stored cookies allow Universal CDN website to be more user-friendly and efficient for Clients by allowing the Company to learn what information is more valued by Clients versus what isn’t.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.

Our sites uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Your consent applies to the following domains:

cdn-ns.net
cdn-ns1.com
cdn-ns1.net
cdn-project.info
cdn12.com
cdn13.com
cdn14.net
cdn15.com
cdn15.net
ucdn-network.com
ucdn.com
ucdn.org
universalcdn.com

blog.ucdn.com

Changing your consent  |  Withdraw consent

Universal CDN Operates in multiple countries therefore has number of connected companies involved in data management.

Here is the list of those companies and the types of data they access and the purpose of it’s usage:

  • Devazila ( ” Девазила ЕООД” ) – Private IT company, registered in Bulgaria
    • Type of Data: Entire data flow for the normal functioning of Universal CDN company (clients, employees, content)
    • Purpose of usage:- Software development, HR management, Business Process management, Marketing Management – company registered in Bulgaria
  • Afa consultants ( ” АФА Консултанти ООД ” ) – Private Accounting company, registered in Bulgaria
    • Type of Data: Accounting data regarding “Devazila” Employees
    • Purpose of usage: HR management,  Payrolls, Taxation
  • LOT Consult ( “ЛОТ Консулт ЕООД ” ) – Private Helthcare firm – registered in Bulgaria
    • Type of Data: Data regarding Healthcare of “Devazila” employees
    • Purpose of usage: Health care services

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